Let's complain
In this forum, we would like you to make a complaint.
Think of a poor service you received in the past, complain about it and explain why you were unhappy with the service. Please, use one of the following structures:
1.I want to complain ...
2. I would like to complain ....
3. I'd like to make a complaint about ..
4. There seems to be a problem with ...
Useful Language
Useful Language: Making a Complaint
I'm sorry to say this but...
Maybe you forgot to...
I'm sorry to bother you, but...
There was a misunderstanding about...
Excuse me if I'm wrong, but...
Useful Language: Accepting a Complaint
Don't get me wrong, but I think we should...
Oh, I’m sorry about that.
I’m so sorry, I didn’t realize.
I can’t tell you how sorry I am.
Oh dear, I’m really sorry.
I just don’t know what to say.
A message from a friend
To: Lilit
Subject: Wedding
From: Helen
Hi Lilit,
It was really great to hear from you. Sorry for my late reply but I’ve been really busy at work for the last few weeks.
I’m really happy to hear that you’ve found a job in Tbilisi. The city is great and I know you’ll enjoy living there. I’ve got some good news too. Ralph and I have decided to get married. Don’t be surprised, we’ve been together for 5 years. I’ve found a beautiful wedding gown on Ebay and want to know what you think of it. I’ve attached the photo.
We haven’t chosen a date for our wedding yet but I think it will be in October. I’ll email you as soon as we decide. Really hope you can come.
That’s all about it for now. Let me know how things are and I’ll send you the wedding invitation when I know the date .
Hugs,
Helen